Preorders

Pre-orders are purchases for product that aren't yet in inventory. When an item is listed for pre-order, Kitbash KC has placed an order for a select amount and has opened slots to purchase that product at a pre-order price.

Pre-orders are set on a quarterly shipment window. When a product is released overseas, we expect to receive them stateside within 2 months after the initial release. For this reason, estimated ship dates for pre-orders are structured below:

With this structure in mind, we will update our customers with the latest information when we receive it.

Because of the volatility of this structure, there is always a chance of the distributor canceling the order. If this were to happen, customers who had their pre-order canceled will receive a full refund. Pre-orders are fulfilled in the order they are placed. If there are any issues with the product upon receipt from the distributor, we will contact you on a solution.

Preorder Cancellations

Pre-orders can be canceled within 7 days of order placement. After the 7-day window, Pre-Orders can be cancelled for a 5% cancellation fee. 

Pre-Order Shipment

All items pre-ordered will be shipped within 2 days from the day we receive the items from our distributor. Order tracking will be provided. If your order has not arrived and has tracking, please contact the appropriate mail carrier service for assistance.

In Stock

In-Stock items are products we have on hand and are Ready-To-Ship. Since In-Stock Items are on hand, we are more likely to ship these same day or up to two days from time of purchase.

In-Stock Shipment

All orders will be shipped within 2 days from purchase. Order tracking will be provided. If your order has not arrived and has tracking, please contact the appropriate mail carrier service for assistance.

In-Stock Cancellations

In-stock orders can be cancelled prior to shipment at no cost. Orders canceled this way will receive a full refund.

Damaged Box items

Some items in-stock are sold at a reduced price based on the condition we received them in. Damaged box items are items that the outside packaging has suffered damage, but the internal product is in good condition.

Damaged Box Policy

All Damaged Box Items are sold as-is. All sales are final on these items.

Orders for damaged box items can be cancelled prior to shipment for a full refund. Once the item is shipped, cancellations and returns will not be accepted.

All Products

The below policy applies to all items (excluding Damaged Box items.) 

Return Policy

All un-opened items (In-stock/Pre-order) are eligible for return within 30 days. Items returned this way will receive a refund amount equal to the value of the product upon purchase (including sales tax.) Shipping will not be refunded if an item is returned this way.

 Opened products are not eligible for returns. This includes: Items that have been opened or removed from the packaging, and items that have visible indications that the package has been opened.